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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
by Lee Cockerell (Hardcover)
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The Customer Rules The 39 Essential Rules for Delivering This item The Customer Rules The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell Hardcover 1123 In Stock Ships from and sold by The Customer Rules The 39 Essential Rules for Delivering The Customer Rules The 39 Essential Rules for Delivering Sensational Service The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency efficiency creativity sincerity and excellence Lee Cockerell knows that success in business – any business depends upon winning and keeping customers In The Customer Rules The 39 Essential Rules for Delivering The Customer Rules The 39 Essential Rules for Delivering Sensational Service Kindle edition by Lee Cockerell Download it once and read it on your Kindle device PC phones or tablets Use features like bookmarks note taking and highlighting while reading The Customer Rules The 39 Essential Rules for Delivering Sensational Service The Customer Rules The 39 Essential Rules for Delivering The Customer Rules The 39 Essential rules for Delivering Sensational Service by Lee Cockerell How do you ldquodordquo customer service Lee Cockerell former executive vice president of Disney World walks the reader through 39 rules for providing a superior experience to customers that will guarantee a high rate of returns THE CUSTOMER RULES CO N T E N T S Introduction Be Nice ix Rule 1 CUSTOMER SERVICE IS NOT A DEPARTMENT 1 Rule 2 YOU WIN CUSTOMERS ONE AT A TIME AND LOSE THEM A THOUSAND AT A TIME 5 Rule 3 GREAT SERVICE FOLLOWS THE LAW OF GRAVITY 9 Rule 4 DON’T GET BORED WITH THE BASICS 13 9780770435608 The Customer Rules The 39 Essential Rules The Customer Rules The 39 Essential Rules for Delivering Sensational Service 9780770435608 by Lee Cockerell and a great selection of similar New Used and Collectible Books available now at great prices The Customer Rules The 39 Essential Rules for Delivering The Customer Rules The 39 Essential Rules for Delivering Sensational Service Hardcover By Lee Cockerell 2200 Usually Ships in 15 Days Chockfull of universal advice applicable online and off The Customer Rules is the essential handbook for service excellence everywhere The Customer Rules The 39 Essential Rules for Delivering The Customer Rules The 39 Essential Rules for Delivering Sensational Service Treat Every Customer like a Regular Rule 39 Don’t Try Too Hard As simple as they are profound these principles have been shown to work in companies as large as Disney and as small as a local coffee shop from businesses selling cuttingedge technologies like
